[MS Workforce] Back Office Optimisation

Our back office optimisation system/ workforce management software (WFM), part of our back office software suite / business development consultancy, enables companies and outsourcers to transform their back office operations by optimising their workforce, time, skills, availability and allocation of work in real-time, irrespective of channel or geographic location.

A purpose built operations management software suite for any Back Office with varied and complex transactional processing in a multi-channel environment.

Enables front-line managers and their staff to consistently achieve exceptional workforce solutions, customer service and quality levels at optimum cost.

Part of our Back Office Software / business development consultancy suite. 

Includes:

• Call Centre Management and Scheduling
• Work Allocation and Monitoring
• Forecasting
• End to End Analysis
• Quality (Checking and Sampling)
• Resource Planning
• Rework, Stages and Authorisation
• Hierarchy Management
• Process Management (RPA / AI)

Shares our Back Office Software Modules to control hierarchy, processes, compliance, reports etc. 

Our comprehensive off-the-shelf and customisable Management Information / business development consultancy suite identifies areas of concern.

Our workforce management software has helped many major organisations overcome issues such as poor performance, inefficiency, regulatory compliance pressure, increasing cost, inconsistent quality and declining service levels.

Whether you're in a blended, standalone, internal, outsources or offshore environment this will help you to achieve a rapid transformation of your entire operation.

Uses our Hierarchy, Process and Management Information modules.