• Marlow Solutions Ltd.
  • Software
    • Back Office Products
    • Rota Scheduler
    • Workforce Optimisation
    • Compliance and Risk
    • MS Flex (CRM)
    • Activity Based Management
    • Online Testing and Exams
    • Course Administration
    • Remote Data Gathering
  • Services
    • Web Development
    • Excel to .NET Conversions
    • Access to .NET Conversion
    • Crystal Report Conversion
  • Shared Modules
    • Hierarchy
    • Processes
    • MS Reports
  • Contact Us
  • Privacy Policy
  • More
    • Marlow Solutions Ltd.
    • Software
      • Back Office Products
      • Rota Scheduler
      • Workforce Optimisation
      • Compliance and Risk
      • MS Flex (CRM)
      • Activity Based Management
      • Online Testing and Exams
      • Course Administration
      • Remote Data Gathering
    • Services
      • Web Development
      • Excel to .NET Conversions
      • Access to .NET Conversion
      • Crystal Report Conversion
    • Shared Modules
      • Hierarchy
      • Processes
      • MS Reports
    • Contact Us
    • Privacy Policy
  • Marlow Solutions Ltd.
  • Software
    • Back Office Products
    • Rota Scheduler
    • Workforce Optimisation
    • Compliance and Risk
    • MS Flex (CRM)
    • Activity Based Management
    • Online Testing and Exams
    • Course Administration
    • Remote Data Gathering
  • Services
    • Web Development
    • Excel to .NET Conversions
    • Access to .NET Conversion
    • Crystal Report Conversion
  • Shared Modules
    • Hierarchy
    • Processes
    • MS Reports
  • Contact Us
  • Privacy Policy

[MS Workforce] Back Office Optimisation

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What Does It Do?

What Key Problems Does It Solve?

What Is Included?

Marlow Solutions - Optimise workforce, time, skills, availability and allocations

Our back office optimisation system/ workforce management software (WFM), part of our back office software suite / business development consultancy, enables companies and outsourcers to transform their back office operations by optimising their workforce, time, skills, availability and allocation of work in real-time, irrespective of channel or geographic location.

A purpose built operations management software suite for any Back Office with varied and complex transactional processing in a multi-channel environment.

Enables front-line managers and their staff to consistently achieve exceptional workforce solutions, customer service and quality levels at optimum cost.

What Is Included?

What Key Problems Does It Solve?

What Is Included?

Marlow Solutions -Scheduling, Allocation, Forecasting, End to End, Rework, Quality

Part of our Back Office Software / business development consultancy suite. 

Includes:

  • Call Centre Management and Scheduling
  • Work Allocation and Monitoring
  • Forecasting
  • End to End Analysis
  • Quality (Checking and Sampling)
  • Resource Planning
  • Rework, Stages and Authorisation
  • Hierarchy Management
  • Process Management (RPA / AI)

Shares our Back Office Software Modules to control hierarchy, processes, compliance, reports etc. 

What Key Problems Does It Solve?

What Key Problems Does It Solve?

What Key Problems Does It Solve?

Marlow Solutions - Helps organisations overcome issues such as poor quality

Our comprehensive off-the-shelf and customisable Management Information / business development consultancy suite identifies areas of concern.

Our workforce management software has helped many major organisations overcome issues such as poor performance, inefficiency, regulatory compliance pressure, increasing cost, inconsistent quality and declining service levels.

Whether you're in a blended, standalone, internal, outsources or offshore environment this will help you to achieve a rapid transformation of your entire operation.

Uses our Hierarchy, Process and Management Information modules.

Find out more

Explore our other integrated Back Office solutions...

Risk and Compliance Monitoring

Risk and Compliance Monitoring

Risk and Compliance Monitoring

Our back office optimisation suite prevents Compliance breaches with timely training and testing, documentary evidence storage, diary activities and flexible analysis and exception reporting. Integrates with [MS Workforce]

Compliance Monitoring

Activity Based Costing

Risk and Compliance Monitoring

Risk and Compliance Monitoring

Focus on the relationships between processes/activities, cost drivers and resources to identify and separate value-added and non-value added activity. Your route to safe cost savings and back office optimisation. Integrates with [MS Workforce]

Activity Based Costing

© Marlow Solutions Ltd 2022. United Kingdom.

  • Marlow Solutions Ltd.
  • Back Office Products
  • Workforce Optimisation
  • Web Development
  • Contact Us
  • Privacy Policy

Marlow Solutions Ltd 2022