Process Management

In Compliance Monitoring, process management involves forms, events, items or activities; or sequence of activities (workflow management) , each with a due date that can be added to a hierarchy item (person, section, team, company etc.)

• You can track what is coming up based on these due dates.
• The person(s) should have the competence to complete the action and this can be defined using other processes (such as exams or courses).

In Workforce Management these are an item of work received (directly or indirectly) in to the team. A work item may also have steps (follow-ons), stages and/or require authorisation (workflow management)

• Personnel should have the competence to complete the process, but this can determine their skill levels which affect the time allowed for the person to complete the process.
• Processes can be shared between teams, this way you can loan team members between teams that have the same processes - you know that the loaned personnel have the required skills.
• Work items may be identified as drip-feed or as having other properties (BPI) which can be used to categorise and group in subsequent reporting.