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      • Back Office Products
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      • Online Testing and Exams
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      • Remote Data Gathering
    • Services
      • Web Development
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    • Shared Modules
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Contact us on +44 7932 535616

  • Software Development
  • Software
    • Back Office Products
    • Rota Scheduler
    • Workforce Optimisation
    • Compliance and Risk
    • MS Flex (CRM)
    • Activity Based Management
    • Online Testing and Exams
    • Course Administration
    • Remote Data Gathering
  • Services
    • Web Development
    • Excel to .NET Conversions
    • Access to .NET Conversion
    • Crystal Report Conversion
  • Shared Modules
    • Hierarchy
    • Processes
    • MS Reports
  • Contact Us
  • Privacy Policy

Process Management

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All of our solutions manage processes

Compliance Monitoring

Workforce Management (WFM) / Operations

Workforce Management (WFM) / Operations

In Compliance Monitoring, process management involves forms, events, items or activities; or sequence of activities (workflow management) , each with a due date that can be added to a hierarchy item (person, section, team, company etc.)


  • You can track what is coming up based on these due dates.
  • The person(s) should have the competence to complete the action and this can be defined using other processes (such as exams or courses).

Workforce Management (WFM) / Operations

Workforce Management (WFM) / Operations

Workforce Management (WFM) / Operations

In Workforce Management these are an item of work received (directly or indirectly) in to the team. A work item may also have steps (follow-ons), stages and/or require authorisation (workflow management)


  • Personnel should have the competence to complete the process, but this can determine their skill levels which affect the time allowed for the person to complete the process.
  • Processes can be shared between teams, this way you can loan team members between teams that have the same processes - you know that the loaned personnel have the required skills.
  • Work items may be identified as drip-feed or as having other properties (BPI) which can be used to categorise and group in subsequent reporting.

Activity Based Costing

Workforce Management (WFM) / Operations

Activity Based Costing

In Activity Based Costing, these are the activities identified using process management during the interview stages, but there is usually some overlap with those defined within Competence Monitoring and Workforce Management.


  • Business Processes relate to the Value Chain processes. 
  • Below that, Sub-Processes relate to broad activities within the processes. 
  • Our interviews assess % of time against a third level: Activities within Sub-Processes.
  • Additional splits can be added below that level should your teams need deeper analysis.

See our Process Tools

Process Tools

Process Timing

Process Timing

Process Timing

Marlow Solutions - Process Timing

Once processes have been identified, our Excel based process timer can time how long processes take to complete. We can then allocate personnel a skill level which will give them more or less time to complete the process in Workforce Management. 

Process Help

Process Timing

Process Timing

Marlow Solutions - Process Management

Modules which use processes can display URLs for the user to provide guidance when completing them.

In addition, our Personal Process Assistant module can prompt an operator step-by-step through any process including any decisions to be made. This is all audited and timed.

End to End

Process Timing

Process Improvement / Optimisation

Marlow Solutions - Process End to End Tool

Reporting includes the ability to analyse end-to-end processes to identify e2e cost e.g., underwriting new business. 

Remember, we focus on Flexible Reporting which prevents your data being lost in a black-hole...  

Process Improvement / Optimisation

Robotic Process Automation (RPA) and Personal Process Assistant (PPA)

Process Improvement / Optimisation

Marlow Solutions - Process Improvement Tool

Process Improvement - Part of our Back Office Software, using various tools such as VBA and RPA we can streamline your existing processes to minimise delays and increase your productivity and efficiency. 

Robotic Process Automation (RPA) and Personal Process Assistant (PPA)

Robotic Process Automation (RPA) and Personal Process Assistant (PPA)

Robotic Process Automation (RPA) and Personal Process Assistant (PPA)

Marlow Solutions - Robotic Process Automation

Our Personal Process Assistant can help when making decisions. 

They also audit how long each process step took to complete and by whom and exactly what steps were taken to complete the process and why.


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