Back Office Products

Purpose built back office optimisation / workforce management software. Enables managers and their staff to consistently achieve exceptional customer service and quality levels at optimum cost and compliance.

• [MS Workforce]
• [MS Compliance]
• [MS Flex]
• [MS ABC]
• [MS Reports]
• [MS Testing]
• [MS Courses]
• [MS Remote]
• [MS Rota]
• Hierarchy Management
• Process Management
• MS Excel conversions
• MS Access conversions

Learn about our other development and consultancy services

[MS Reports] ensures all your data is always available for full analysis at any time.

Purpose built workforce management back office optimisation software with varied and complex transactional processing in a multi-channel environment enabling front line managers and their staff to consistently achieve exceptional customer service and quality levels at optimum cost.

Workforce management software allows companies and outsourcers to transform operations by optimising  workforce, time, skills & allocation of work in real-time.

• Call Centre Management and Scheduling
• Work Allocation and Monitoring
• Forecasting
• Quality (Checking and Sampling)
• Resource Planning
• Rework, Stages and Authorisation
• Management Information with custom pivots and exports
• Hierarchy Management
• Process Management (RPA / AI)

Whatever your industry, (Financial Services, food production, manufacturing and so on) our back office optimisation / workforce management software suite includes an effective and flexible Training and Competence Scheme Monitoring System to prevent Compliance breaches with timely training and testing, centralised documentary evidence storage, diarised activities and flexible exception reporting.

• A secure monitoring system to manage your own Training and Competence Scheme and/or use our own templates
• Monitor compliance with automated email alerts if a breach is detected
• Store documents and other evidence
• Includes online Test and Exam designer [MS Testing] so you can schedule tests and then analyse results by Learning Objective
• Track corporate governance, complaint handling, CPD, action plans, observations, courses, tests, file-checks, new starters/induction etc.

• A series of pre-programmed steps that run entirely automatically (RPA) or guide an operator (with help) through a process or activity (Personal Process Assistant - PPA), retrieving and/or sending data to/from various applications (Web, Windows) as required.
• Documents letters and emails can be created automatically.
• Part of our back office optimisation software suite.
• See some sample screenshots here

Whatever your industry, (Financial Services, food production, manufacturing and so on) our software development and consultancy services and back office optimisation / workforce management software suite includes an effective and flexible Training and Competence Scheme Monitoring System to prevent Compliance breaches with timely training and testing, centralised documentary evidence storage, diarised activities and flexible exception reporting.

• A secure monitoring system to manage your own Training and Competence Scheme and/or use our own templates
• Monitor compliance with automated email alerts if a breach is detected
• Store documents and other evidence
• Includes online Test and Exam designer so you can schedule tests and then analyse results by Learning Objective
• Track corporate governance, complaint handling, CPD, action plans, observations, courses, tests, file-checks, new starters/induction etc.

Our Training & Competence / Compliance Monitoring application part of our back office optimisation/workforce management suite  includes a competency training test/exam administration tool which lets you add and manage your own questions against your own learning objectives. 

Available alone or as part of our Back Office Software.

Use learning objectives to identify training needs so you only deliver training to personnel who really need it. Our Course Administration tool can use this to populate courses automatically.