[MS ABC] Activity Based Management

What is Activity Based Management?

Part of our Back Office Software suite, it's  an approach to cost management that focuses on the relationships between processes/activities, cost drivers and resources to identify and separate value-added and non-value added activity. Also known as activity based costing (ABC)

Your route to safe cost savings.

Our Flexible Reporting means you can access ALL your data...

• Better manage the functional cost base for any part of the business by understanding what processes/activities are driving cost
• Identify End-To-End cost of processes – e.g., underwriting new business
• Safely reduce costs without destroying value
• Support your customer service proposition with an understanding of the cost of activities
• Understand the costs that are driven by customers.
• Our model allows us to spread your cost centre costs:
  • Across activities in the home cost centre
  • Across all your staff
  • Into other cost centres
  • Or out of the model completely

• Business Process relates to the Value Chain processes. 
• Below that, Sub-Processes relate to broad activities within the processes. 
• Our interviews assess % of time against a third level: Activities within Sub-Processes.
• Additional splits can be added below that level should your teams need deeper analysis.
• Root Causes – reasons why you spend on activities – or why you spend the amount you do will be identified for each Activity to aid cost challenges.

• The precise outputs of any given analysis will be agreed with you – based upon your needs from the information. However, broad indications will be immediately apparent from the collated data.
• We will review the analysis outputs with you to identify the top-down opportunities for realigning costs in your business. 
• Where viable, we will compare this with anonymous data from previous clients to give you a better idea of your cost shape against – where relevant – comparable businesses.
• Our root cause analysis – addressing the drivers behind any one activity – will identify those costs that your cost centre managers feel are impacted by positive AND negative factors. These will be selected by you. Common examples include sub-optimal processes and inadequate systems… 

• The detailed analysis and review with you will clearly touch on the detailed activities. 
• We will cover these from whichever angle is most appropriate for your business – and can look to tag them in terms that reflect your requirements. 
• We will look to MAXIMISE spend on primary activities… 
• We will look to OPTIMISE spend on the secondary activities that support your business… in tandem with eliminating the unnecessary, non-mandatory, non value-added activities…

Our Flexible Reporting means you can access ALL your data...

Transform your back office operations by optimising workforce, time, skills, availability and allocation of work in real-time, irrespective of channel. Consistently achieve exceptional workforce solutions, customer service and quality levels at optimum cost. Integrates with [MS ABC]

Prevent Compliance breaches with timely training and testing, documentary evidence storage, diary activities and flexible analysis and exception reporting. Integrates with [MS ABC]